- Please be assured that our policy is to never sell customer information to an outside party..period.
- Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request Personally Identifiable Information from anyone under the age of 13 without first requesting verifiable parental consent.
- The Doll House Elora wants to ensure you are always satisfied with our services, and our relationship with our users is paramount to our success. In an ongoing effort to create a hospitable environment for you and all our users, we ask that you read our Service Policy.
Policies
Our Policies and Procedures...
Returns must be accompanied by a return authorization number as well as your order number to obtain proper and prompt credit. We will advise you as to the shipping method to use when returning an item.
Victorian Porcelain Dolls strives to offer you the highest quality products at the best possible prices. Your satisfaction is very, very important to us.
What will happen if an item arrives broken?
A damaged item, will be replaced free of charge by us, just be sure to let us know immediatley upon receipt of the goods. If the packaging is noticeable damaged, we may want you to take photographs so that we can recoup our losses with the shipping company.
What if there is nothing wrong with my purchase but I am just not pleased with my choice?
We want you to be pleased, and will accept returns (please call or email us first for authorization). We don't charge a handling or restocking charge, but you will be responsible for all shipping costs.
What will happen if my order gets lost in shipping?
All of our orders are shipped with insurance. There can be a delay in refunding your credit card, while the item is being tracked by the postal service, but you will never loose out.
What if I order something that is time sensitive and it is delivered too late?
Nothing is a sure thing, there can be delays in shipping time, customs delays, and other variables that are beyond our control .Leave yourself ample shipping time to allow for these variables. If an item is not received when you absolutely need it, let us know, and when it does arrive, refuse shipment. By doing this, shipping will only have to be paid once. If you choose to not accept delivery of an item due to a shipping delay, your credit card charges will be reversed upon the item's safe arrival back to us, less the original shipping costs.
Special orders are non returnable, unless they do not meet manufacturers secifications. All returns must be received in original packaging, in perfect condition, accompanied with your return authorization number and order number clearly marked on packaging to receive proper and prompt credit. Returns without these specifications will not be accepted.
Our Shipping Procedures
At Victorian Porcelain Dolls, we try our utmost to ship every order within a 24 hour period. On odd occurances, an item may become out of stock before the website posts it as such, and a delay may become necessary in shipping. When this occurs we will contact you. We ship the majority of our orders through the Canadian Postal Service. We have found them to be the most affordable for shipping to the USA and Internationally, and offer us both ground and air shipping. Contact us if you would like a price quotation for shipping faster, such as Purolator overnight.
We pack all of our orders right here in our own studio, keeping a tight reign on quality control. Our orders are shipped insured so there is no risk to our buyers. Delivery standards stated below are approximate, and for more details please feel free to search the Canadian Postal Service Website , for indepth information.
- Most orders are shipped within 24 hours from our Arthur, Ontario, Canada Office.
- You may choose either ground or air shipping when you check out of our shopping cart. Prices will be shown at that time, depending on your delivery destination and shipping mode.
- Any duties or taxes that may become applicable within your own country are your responsibility and not covered under our shipping costs.
- If our database estimates your shipping higher than is necessary, we only charge the actual shipping rate to you, but it will never be higher without first contacting you.
- Please allow processing time, on top of the postal standards listed below. Most orders are shipped and processed within a 24 hour period. Weekends and holidays are not included in shipping times. The standards below are based on shipping between major centers. Remote areas will require additional days to deliver.
- Delivery standard for Shipping Surface to the USA is 5-10 business days.
- Delivery standard for Air Shipping to the USA is 3-5 business days.
- Delivery standard for International Air orders is approx. one week.
- Delivery standard for International Surface orders is approx. 3-8 weeks.
- Delivery standard for shipping within Canada is approx 3-5 business days.
- Delivery standard for shipping within Ontario is approx. 1-2 days.
- We notify you by email when your items have been shipped.
We send email notification when your order is received as well as when it is shipped. This is an automated process and may the emails may be rejected as spam by some service providers (such as aol's strict antispam measures) Please contact us if you are concerned that you have not received confirmations from us.
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